Accelero has been working with healthcare networks and facilities for over sixteen years. In this time, we have developed numerous tools, best practices and methodologies to create market-leading orthopedic programs. As part of this tool set, we have defined seven Success Factors that are the key to effectively managing the service line.
The success factors reveal where your strengths and opportunities reside, and importantly, the strategies and tactics needed to drive advancement and improvement in each area.
Reinforce Program Infrastructure
The proper management structure must be in place to define goals and manage results across functional areas.
A disciplined program must simultaneously balance goals across patient care, financial margin and volume to ensure the health of program.
Link Care Continuum
The continuum of care is a serial process of elements that must provide synergy from one step to the next for an exception patient experience.
The prosperity of your program depends on the engagement of your physicians and the alignment of their goals with that of the hospital.
Integrate Referral Sources
Your referral source network is an extension of your program and needs to be cultivated and managed to ensure a steady stream of patients.
Strengthen Customer Service
To ensure patient satisfaction requires constant training of all staff and physicians, including management, to ensure customers are treated appropriately at all times.
Build a Brand Strategy
Branding is more than just a few buzz words, it defines the program and the way the stakeholders carry out their business on a daily basis.
These seven success factors are the difference between good programs and market-leading ones. See the white paper, The Discipline of Service Line Management, or contact us to learn more.