- Become the provider of choice for Joint Care services by differentiating the patient experience and delivering high quality care at a profitable margin.
- Drive measurable results through a proven approach to improving care, increasing financial margin and growing volume for Joint Care services.
- Avoid costly missteps and accelerate your time to market through a team of experts who provide on-site expertise and guidance to clinical and operational leaders.
The Joint Care program is delivered over a six to nine month period. Accelero’s team of experts will be on-site to develop the plan, guide the implementation and deliver the results. The following summarizes the key areas of program focus.
Develop Program Structure
An effective program structure is essential to getting work done and achieving goals. It means having the right people in the room with the right information to make decisions. Accelero works with the hospital staff and physicians to define the right structure for each element of the program. Keys to an effective program structure include:
- Commitment from the hospital leaders.
- Involvement of surgeons in decisions.
- Assignment of program coordinator.
- Development of operations team.
Differentiate the Patient Care Experience
An extraordinary patient experience is paramount in developing a competitive joint replacement program. In Accelero’s experience, a better educated and highly satisfied patient results in better patient outcomes and high physician satisfaction. Keys to a differentiated patient experience include:
- Surgical referral coordination.
- Pre-admission education.
- Day of surgery processes.
- Post-operative care coordination.
- Patient amenities and giveaways.
- Discharge planning.
Balance the Performance Goals
A disciplined program must simultaneously balance goals in three areas: patient care, financial margin and volume. Progress and results are tracked and reported in each of these three areas using Accelero’s web-based OrthoVal® service line intelligence tool.
Improve and Promote Patient Outcomes
A balanced approach to patient outcomes is essential to improve care, increase margins and grow volume. Accelero works with hospitals and physicians to evaluate their patient outcomes, make improvements and promote the results to the community and referral sources. Key areas of focus include:
- Customer service.
- Clinical outcomes.
- Operational outcomes.
- Functional outcomes.
Increase Operating Room Efficiency
An efficient operating room promotes better patient care, drives positive change in revenues and expenses and supports surgical volume growth. The Accelero team will assess and make recommendations in the following key areas that impact operating room efficiency:
- Room scheduling and management.
- Dedicated / specialty trained OR staff.
- Flip / parallel rooms.
- Turnover time.
- Material coordination.
- Industry benchmarks and comparatives.
Growing Volume Through Marketing
Branding and marketing plays a key role in creating distinction and growing the business. Accelero works directly with your team to develop an aggressive marketing strategy and plan that fits within budget and human resource controls. Key areas of focus include:
- Complete market assessment to define the brand positioning and messaging for the practice based on market and competitive forces.
- Detailed market analysis to identify the community and referral source targets that yield the greatest volume opportunity.
- High impact marketing strategy and plan that effectively communicates the messages to the market targets.
- Comprehensive Marketing Tool Kit to support branding and marketing efforts.